Refund policy

Overview

At NÉCHÉ, each piece is made-to-order, crafted specifically for you upon purchase. This allows us to maintain a high level of detail, exclusivity, and sustainability in our production process.

Due to the custom nature of our garments, all sales are considered final.

Refunds & Returns

We operate a strict no-refund, no-return policy on all made-to-order items.

Once an order is placed and confirmed, it cannot be returned or refunded.

Exchanges & Alterations

We understand the importance of fit and satisfaction.

If your item does not fit as expected, we offer:

  • One-time alteration support on eligible pieces

Clients are responsible for:

  • Shipping costs related to alterations
  • Any additional modification requests beyond the initial adjustment

To minimize sizing issues, we strongly recommend following our measurement guide carefully before placing your order.

We are happy to guide you through measurements before placing your order. Please contact us for assistance.

Client Responsibility

By placing an order with NÉCHÉ, you confirm that:

  • All submitted measurements are accurate
  • You have reviewed all product details, sizing information, and policies

NÉCHÉ is not responsible for fit issues resulting from incorrect measurements provided by the client.

Damaged or Incorrect Items

In the rare event that you receive:

  • A damaged item, or
  • An incorrect order

You must contact us within 48 hours of delivery with clear photo evidence.

If approved, we will:

  • Repair, remake, or replace the item at no additional cost

Requests made after 48 hours will not be accepted.

Cancellations

Orders may be cancelled within 24 hours of purchase only.

After this window, production begins and cancellations are no longer possible.

Processing Time

All pieces are made-to-order.

Please allow [insert your timeframe, e.g. 7–14 business days] for production before shipping.

 

 Chargeback & Payment Dispute Policy

By completing a purchase with NÉCHÉ, you agree to all terms outlined in this policy.

Because each item is made-to-order, initiating a chargeback or payment dispute without valid cause is considered a violation of this agreement.

Valid reasons for dispute are limited to:

  • Items that were not delivered
  • Items that arrive damaged (and reported within 48 hours with proof)
  • Incorrect items received

Chargebacks filed for reasons outside of these conditions — including dissatisfaction, change of mind, or incorrect sizing due to client-provided measurements — will be formally contested with evidence, including:

  • Order confirmation
  • Production records
  • Communication history
  • Proof of policy acceptance at checkout

We reserve the right to:

  • Deny future purchases from customers who initiate unjustified chargebacks
  • Submit all necessary documentation to payment providers to resolve disputes in our favor